At The Snuggly Viking, I am delighted to create bespoke, one-of-a-kind pieces tailored to your preferences. Because each commission requires significant time, care, and the sourcing of materials, the following deposit rules apply:

1. Deposit Requirement

  • A non-refundable deposit of 30% of the agreed price is required to secure your commission.
  • Work on your commission will not begin until the deposit has been received.

2. Balance Payment

  • The remaining 70% balance is due once your commission is complete, before shipping.
  • An invoice will be sent when your item is ready, and payment must be made within 7 days.

3. Cancellations

  • If you cancel your commission after work has begun, the deposit is non-refundable and will not be returned.
  • In the unlikely event that I am unable to complete your commission, your deposit will be refunded in full.

4. Timeline

  • Estimated completion times will be provided before you confirm your commission.
  • Please note that as each piece is handmade, these timeframes are approximate. I will keep you updated throughout the process.

5. Changes to Commissions

  • Minor adjustments may be possible during the process, but significant changes may affect cost and timescale.
  • Any additional costs will be discussed and agreed upon before proceeding.

6. Delivery

  • Once the final payment has been received, your commission will be carefully packaged and dispatched in line with our Delivery Policy.

7. Contact

For commission enquiries, please get in touch:

📧 info@thesnugglyviking.com
📍 Norfolk, United Kingdom