FREQUENTLY ASKED QUESTIONS
Yes — all of our finished pieces are individually handcrafted using natural fibres, making each one unique.
We source our wool primarily from trusted British farms, chosen for their quality and sustainability.
Absolutely. We ship worldwide using Royal Mail International Tracked (and sometimes Yodel), with shipping costs at £13
Yes, delivery within the UK is included in our prices. International orders have shipping calculated separately at checkout.
We recommend gentle hand-washing in cool water with a mild wool detergent, then drying flat to preserve shape and texture.
If you’re not fully satisfied, you may return your item in line with UK Distance Selling Regulations. Unless the item is faulty, buyers are responsible for return postage.
CONTACT US FOR ANY QUESTIONS
Business Hours
MONDAY
8.00 – 19.30
TUESDAY
8.00 – 19.30
WEDNESDAY
8.00 – 19.30
THURSDAY
8.00 – 19.30
FRIDAY
8.00 – 19.30
SATURDAY
Closed
SUNDAY
Closed