INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are all your items handmade?

Yes — all of our finished pieces are individually handcrafted using natural fibres, making each one unique.

Where do your fibres come from?

We source our wool primarily from trusted British farms, chosen for their quality and sustainability.

Do you ship internationally?

Absolutely. We ship worldwide using Royal Mail International Tracked (and sometimes Yodel), with shipping costs at £13

Is delivery included in the price?

Yes, delivery within the UK is included in our prices. International orders have shipping calculated separately at checkout.

How should I care for my handmade wool items?

We recommend gentle hand-washing in cool water with a mild wool detergent, then drying flat to preserve shape and texture.

What is your returns policy?

If you’re not fully satisfied, you may return your item in line with UK Distance Selling Regulations. Unless the item is faulty, buyers are responsible for return postage.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Business Hours

    MONDAY

    8.00 – 19.30

    TUESDAY

    8.00 – 19.30

    WEDNESDAY

    8.00 – 19.30

    THURSDAY

    8.00 – 19.30

    FRIDAY

    8.00 – 19.30

    SATURDAY

    Closed

    SUNDAY

    Closed