Privacy policy - thesnugglyviking.com

Last updated: [27 September 2025]

At The Snuggly Viking, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal details such as your name, email address, phone number, and billing/shipping address when you place an order.
Payment details (processed securely through third-party providers such as Stripe or PayPal – we do not store your full payment information).
Website usage data, such as your IP address, browser type, and browsing activity, collected via cookies to help improve our site.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Communicate with you about your order, inquiries, or customer support.
Send updates about our products, offers, or blog posts (if you have subscribed to our newsletter).
Improve our website, services, and customer experience.
Comply with legal and tax obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
Shipping providers (e.g., Royal Mail, couriers) to deliver your order.
Service providers (such as website hosting or email services) who help us run our business.

All third parties are required to respect your data and keep it secure.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. You can manage or disable cookies through your browser settings, but this may affect some features of the website.

5. Data Retention

We keep your personal data only for as long as necessary:

To fulfil your orders and provide customer support.
To meet legal, accounting, and tax obligations.

6. Your Rights (GDPR)

As a customer, you have the right to:

Access the personal data we hold about you.
Request corrections or updates to your data.
Request that we delete your personal data (except where we are legally required to keep it).
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@thesnugglyviking.com.

7. Security

We take appropriate measures to protect your personal data against loss, misuse, or unauthorized access. All transactions are encrypted and processed securely.